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<?php
namespace App\Http\Controllers\User;
use App\Http\Controllers\Controller;
use Illuminate\Support\Facades\Auth;
use Illuminate\Http\Request;
use Illuminate\Support\Str;
use Illuminate\Http\UploadedFile;
use App\Mailers\AppMailer;
use App\Models\SupportTicket;
use App\Models\SupportMessage;
use DataTables;
use DateTime;
class UserSupportController extends Controller
{
/**
* Display a listing of the resource.
*
* @return \Illuminate\Http\Response
*/
public function index(Request $request)
{
if ($request->ajax()) {
$data = SupportTicket::where('user_id', Auth::user()->id)->latest()->get();
return Datatables::of($data)
->addIndexColumn()
->addColumn('actions', function($row){
$actionBtn = '<div>
<a href="'. route("user.support.show", $row["ticket_id"] ). '"><i class="fa-solid fa-message-question table-action-buttons view-action-button" title="View Support Ticket"></i></a>
<a class="deleteNotificationButton" id="'. $row["ticket_id"] .'" href="#"><i class="fa-solid fa-trash-xmark table-action-buttons delete-action-button" title="Delete Support Ticket"></i></a>
</div>';
return $actionBtn;
})
->addColumn('created-on', function($row){
$created_on = '<span>'.date_format($row["created_at"], 'd M Y H:i A').'</span>';
return $created_on;
})
->addColumn('resolved-on', function($row){
if (!is_null($row['resolved_on'])) {
$date = DateTime::createFromFormat('Y-m-d H:i:s', $row['resolved_on']);
$updated_on = '<span>'.date_format($date, 'd M Y H:i A').'</span>';
return $updated_on;
} else {
return '';
}
})
->addColumn('custom-status', function($row){
$custom_status = '<span class="cell-box support-'.strtolower($row["status"]).'">'.$row["status"].'</span>';
return $custom_status;
})
->addColumn('custom-priority', function($row){
$custom_priority = '<span class="cell-box priority-'.strtolower($row["priority"]).'">'.$row["priority"].'</span>';
return $custom_priority;
})
->addColumn('custom-category', function($row){
$custom_priority = '<span class="font-weight-bold">'.$row["category"].'</span>';
return $custom_priority;
})
->addColumn('custom-ticket', function($row){
$custom_priority = '<a class="font-weight-bold text-primary" href="'. route("user.support.show", $row["ticket_id"] ). '">'.$row["ticket_id"].'</a>';
return $custom_priority;
})
->addColumn('custom-subject', function($row){
$custom_priority = '<a href="'. route("user.support.show", $row["ticket_id"] ). '">'.$row["subject"].'</a>';
return $custom_priority;
})
->rawColumns(['actions', 'custom-status', 'created-on', 'resolved-on', 'custom-priority', 'custom-category', 'custom-ticket', 'custom-subject'])
->make(true);
}
return view('user.support.index');
}
/**
* Show the form for creating a new resource.
*
* @return \Illuminate\Http\Response
*/
public function create()
{
return view('user.support.create');
}
/**
* Store a newly created resource in storage.
*
* @param \Illuminate\Http\Request $request
* @return \Illuminate\Http\Response
*/
public function store(AppMailer $mailer)
{
request()->validate([
'subject' => 'required|string',
'message' => 'required|string',
'priority' => 'required|string',
'category' => 'required|string',
]);
$ticket_id = strtoupper(Str::random(10));
$ticket = new SupportTicket([
'subject' => htmlspecialchars(request('subject')),
'priority' => htmlspecialchars(request('priority')),
'category' => htmlspecialchars(request('category')),
'status' => 'Open',
'user_id' => Auth::user()->id,
'ticket_id' => $ticket_id,
]);
$ticket->save();
$message = new SupportMessage([
'message' => htmlspecialchars(request('message')),
'user_id' => Auth::user()->id,
'role' => Auth::user()->group,
'ticket_id' => $ticket_id,
]);
if (request()->has('attachment')) {
try {
request()->validate([
'attachment' => 'nullable|image|mimes:jpeg,png,jpg|max:5048'
]);
} catch (\Exception $e) {
toastr()->error(__('PHP FileInfo function is not enabled in your hosting, make sure to enable it first'));
return redirect()->back();
}
$image = request()->file('attachment');
$name = Str::random(10);
$folder = '/uploads/img/support/';
$filePath = $folder . $name . '.' . $image->getClientOriginalExtension();
$this->uploadImage($image, $folder, 'public', $name);
$message->attachment = $filePath;
$message->save();
} else {
$message->save();
}
if (config('settings.support_email') == 'enabled') {
$mailer->sendSupportTicketInformation(Auth::user(), $ticket);
}
toastr()->success("Support ticket with ID: #$ticket->ticket_id has been opened");
return redirect()->route('user.support');
}
/**
* Store response in storage.
*
* @param \Illuminate\Http\Request $request
* @return \Illuminate\Http\Response
*/
public function response(AppMailer $mailer)
{
request()->validate([
'message' => 'required|string',
]);
$ticket = SupportTicket::where('ticket_id', request('ticket_id'))->firstOrFail();
$ticket->updated_at = now();
$ticket->save();
$message = new SupportMessage([
'message' => htmlspecialchars(request('message')),
'user_id' => Auth::user()->id,
'role' => Auth::user()->group,
'ticket_id' => request('ticket_id'),
]);
if (request()->has('attachment')) {
try {
request()->validate([
'attachment' => 'nullable|image|mimes:jpeg,png,jpg|max:5048'
]);
} catch (\Exception $e) {
toastr()->error(__('PHP FileInfo function is not enabled in your hosting, make sure to enable it first'));
return redirect()->back();
}
$image = request()->file('attachment');
$name = Str::random(10);
$folder = '/uploads/img/support/';
$filePath = $folder . $name . '.' . $image->getClientOriginalExtension();
$this->uploadImage($image, $folder, 'public', $name);
$message->attachment = $filePath;
$message->save();
} else {
$message->save();
}
if (config('settings.support_email') == 'enabled') {
$mailer->sendSupportTicketInformation(Auth::user(), $ticket);
}
return redirect()->route('user.support.show', request('ticket_id'));
}
/**
* Display the specified resource.
*
* @param int $id
* @return \Illuminate\Http\Response
*/
public function show($ticket_id)
{
$ticket = SupportTicket::where('ticket_id', $ticket_id)->firstOrFail();
$messages = SupportMessage::where('ticket_id', $ticket_id)->get();
if ($ticket->user_id == Auth::user()->id){
return view('user.support.show', compact('ticket', 'messages'));
} else{
return redirect()->route('user.support');
}
}
/**
* Remove the specified resource from storage.
*
* @param int $id
* @return \Illuminate\Http\Response
*/
public function delete(Request $request)
{
if ($request->ajax()) {
$ticket = SupportTicket::where('ticket_id', request('id'))->firstOrFail();
if ($ticket->user_id == Auth::user()->id){
$ticket->delete();
SupportMessage::where('ticket_id', request('id'))->delete();
return response()->json('success');
} else{
return response()->json('error');
}
}
}
/**
* Upload user profile image
*/
public function uploadImage(UploadedFile $file, $folder = null, $disk = 'public', $filename = null)
{
$name = !is_null($filename) ? $filename : Str::random(10);
$image = $file->storeAs($folder, $name .'.'. $file->getClientOriginalExtension(), $disk);
return $image;
}
}