Welcome to GoSiteMe ("Company", "we", "us", "our"), operating at https://gositeme.com. These Terms of Service ("Terms") govern your access to and use of our AI development platform, hosting services, domain registration, and related products (collectively, the "Services").
By creating an account, purchasing a plan, or using any of our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. By registering, you represent that all information provided is accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify us of any unauthorized access. We are not liable for losses arising from unauthorized use of your account.
Each individual may maintain one account. Creating multiple accounts to abuse free trials, promotional offers, or token allocations is prohibited and may result in account termination.
We offer subscription plans that include:
Plan features, pricing, and token allocations are detailed on our pricing page and are subject to change with 30 days' notice to existing subscribers.
Optional add-ons (extra storage, priority support, team collaboration seats, backup protection, etc.) are billed monthly alongside your plan. Add-ons require an active plan subscription.
SSL certificate products are provided through third-party certificate authorities. Issuance, validation, and renewal are subject to the certificate authority's policies. We facilitate provisioning but do not guarantee approval by the certificate authority.
Custom AI servers are built-to-order hardware configurations. Due to the custom nature of these products, specific cancellation and refund terms are provided at the time of purchase.
Domain names are registered through accredited registrars and are subject to ICANN policies and the respective registry's terms. Domain registration fees are non-refundable once the domain has been registered.
All prices are listed in US Dollars (USD) and Canadian Dollars (CAD). Applicable taxes (including GST/HST and QST for Canadian residents) will be added at checkout as required by law.
Plans are billed in advance on a monthly or annual basis, depending on your selection. Annual plans receive a discount as displayed at checkout.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods as made available through our billing system.
If a payment fails, we will attempt to charge your payment method up to three (3) additional times over 7 days. If all attempts fail, your account may be suspended. Suspended accounts have 14 days to resolve the payment before data may be permanently deleted.
We may adjust pricing with at least 30 days' written notice (via email). Existing subscribers will be notified before any price increase takes effect on their next billing cycle.
Submit a refund request via email to support@gositeme.com or through your client area support ticket. Refunds are processed within 5–10 business days to the original payment method.
You agree not to use our Services to:
Violations may result in immediate suspension or termination without refund.
You retain ownership of original content you create using our AI tools, subject to the following:
We integrate multiple third-party AI engines. Engine availability depends on upstream provider status. We reserve the right to add, remove, or substitute AI engines at any time without prior notice.
AI interactions are subject to content filtering policies. We may refuse to process requests that generate harmful, illegal, or explicit content. Content filtering rules are determined by both our own policies and upstream AI provider policies.
Your AI prompts and outputs are not used to train AI models. We may log interactions for billing verification, abuse prevention, and service improvement. See our Privacy Policy for full details.
The GoSiteMe and GoCodeMe names, logos, platform design, Alfred AI assistant, and all proprietary technology are owned by GoSiteMe. Nothing in these Terms grants you rights to our intellectual property except the limited license to use the Services.
You retain all rights to User Content you create and store on our platform. By using our Services, you grant us a limited license to host, store, transmit, and display your content solely to provide the Services.
If you provide suggestions, feature requests, or feedback, you grant us a perpetual, royalty-free license to use such feedback to improve our Services.
We target 99.9% uptime for hosting services (excluding scheduled maintenance). If monthly uptime falls below 99.9%, affected customers may request service credits:
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% – 99.9% | 5% of monthly fee |
| 95.0% – 99.0% | 15% of monthly fee |
| Below 95.0% | 30% of monthly fee |
Credits must be requested within 30 days of the incident. Credits are applied to future invoices and are not refundable as cash.
We may perform scheduled maintenance with at least 24 hours' notice via email or dashboard notification. Maintenance windows are excluded from uptime calculations.
We perform automated daily backups of hosting environments. However, you are responsible for maintaining your own backups. We do not guarantee backup availability or restoration times.
You may cancel your account at any time through the client area or by contacting support. Cancellation takes effect at the end of the current billing period. No partial-period refunds are provided for mid-cycle cancellations.
We may suspend or terminate your account if:
Upon account termination, we will retain your data for 30 days to allow retrieval. After 30 days, all data (including code, files, databases, and AI conversation history) may be permanently deleted.
To the maximum extent permitted by law:
You agree to indemnify and hold harmless GoSiteMe, its officers, employees, and partners from any claims, damages, or expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.
We are not responsible for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, power outages, internet disruptions, government actions, pandemics, or cyberattacks.
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. In compliance with Quebec's Law 25 (Act Respecting the Protection of Personal Information in the Private Sector), we ensure:
In accordance with Quebec's Consumer Protection Act:
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any disputes arising from these Terms shall be resolved exclusively in the courts of the Province of Quebec.
We may update these Terms at any time. Material changes will be communicated via email or dashboard notification at least 30 days before taking effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.
These Terms, together with the Privacy Policy and any order-specific terms presented at checkout, constitute the entire agreement between you and GoSiteMe regarding the Services.
For questions about these Terms of Service:
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