Getting Help & Support
💬
We're Here to Help
GoSiteMe offers multiple support channels to ensure you always have help when you need it.
Support Options
1
Ask Alfred First
Alfred can resolve 90% of issues instantly. Just describe your problem in the chat widget.
2
Knowledge Base
You're reading it! Browse articles for detailed guides on every feature.
3
Support Tickets
For complex issues, open a support ticket. We respond within 24 hours.
4
Ask Alfred to Open a Ticket
"Alfred, open a support ticket about my billing issue" — he can submit tickets for you directly.
🇨🇦 Bilingual Support
All support channels are available in both English and French. Write in either language.
🕑 Response Times
Tickets are answered within 24 hours for all plans. Enterprise customers get priority support.
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